Expression of Interest - IT Support Service
The Delegation of the European Union to Papua New Guinea will be inviting potential tenderers with relevant expertise in IT Support Services to provide their offers for a 4-year contract based on below minimum selection criteria and technical specifications.
Interested parties should express their interest by sending their full contact details to the following mailbox:
DELEGATION-PAPUA-NEW-GUINEA-ADMIN-TENDERS@eeas.europa.eu
Those who would have submitted their interest by 17th June 2022 will receive an invitation to Tender with the full set of Selection Criteria and Technical Specifications. Please find an extract here below;
A). Minimum Selection Criteria of the potential tenderer;
- Minimum full 3 years of operation
- Minimum of 2 service contract within the past 2 years
- The tenderer must employ at least two (2) staff related to IT support services.
B). Service Needed;
It support to the European Union Delegation to PNG with a staff capacity of 30 staffs with workstations, laptops, docking stations, multi-functions printers, LAN, Video Conferences systems and PABX.
- First level End-user support
- Technical support with IT software, hardware and equipment including iMac actions
- Administrative assistant related to ITC
- On call IT Support services
C). Technical Specifications
- Minimum requirements for contractors’ staff;
- Fluency in English (written and spoken in C2 level)
- Minimum of 5years experience of similar post involving onsite user support
- At least 5 training days of relevant IT training over the past 3 years
- Expertise in the a software as per the list below;
7-Zip 18.05 (x64 edition)
Adobe Flash Player ActiveX
Adobe PDF iFilter 9 for 64-bit platforms
Adobe Shockwave Player 12.3
Apple Application Support
AresLook4
Curl RTE 6.0.7
EMET 5.52
Eurolook 4.6
Java 7 Update 151
LANDesk Advance Agent
LANDesk(R) Common Base Agent 8
LegisWrite 6.0.1
McAfee Agent
Microsoft .NET Framework 4.7
Microsoft Office Excel MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proofing Tools Kit Compilation 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Mozilla Firefox
PDFCreator
VLC media player
Whip
ZoomIt 4.42
Internet Explorer
Microsoft Application Virtualization (App-V) Client
Cisco WebEx Meeting Center
WebEx Recorder and Player
KIOSK
Word Style Patch 2.1
Sysmon 6.10
UniversalForwarder
Adobe Flash Player NPAPI
EC SQUARE SANS PRO
McAfee Endpoint Security Platform
McAfee Endpoint Security Threat Prevention
Adobe Acrobat Reader 2017 MUI
LizardTech DjVu Control
LocalGPO
Power Builder Client Full version
TheGreenBow IPSec VPN Client
Bugarian (Phonetic) – EC
Latvian (QWERTY) European Parliament
List of optional software:
ACL Services ACL Anaylytics Windows English Maintenance Renewal;
Adobe Acrobat Pro
Adobe Adobe ColdFusion Standard ALL All Platforms International English
Adobe After Effects CS6 DP
Adobe Animate CC 2017
Adobe Animator CC
Adobe Bridge CC 2017
Adobe Captivate
Adobe ColdFusion Ent ALL All Platforms International English Upgrade Plan 2 CPUs TLP 5.0 Gov
Adobe Creative Cloud Enterprise (includes Photoshop, Illustrator, inDesign, Acrobat Pro, Dreamweaver, Premiere Pro, After effects,
Audition, Prelude, MediaCopy, etc)
Adobe Dreamweaver CC
Adobe Flash Pro CS6 DP
Adobe Illustrator CC
Adobe InDesign CC
Adobe Language pack
Adobe MediaEncoder CC 2017
Adobe Photoshop CC
Adobe Premiere Pro CC
Audacity Audacity
Autodesk Autocad
Autodesk DWGTrueView 2018
Blancco Ltd Blancco Data Cleaner English Maintenance Renewal 12 Months ESD
Blancco Ltd Blancco PRO English Maintenance Renewal 12 Months ESD
Canneverbe Limited CDBurnerXP
Cisco Webex
DIGIT Devco EPM Add-in
FileZilla FTP Client
Freemind Freemind 2015
Ghisler Software Total commander
Google Chrome
Google Earth Pro
Google Sketch Up
Jive Software Jive Connects for Microsoft Office Subscription License 12 Months
Jive Software Jive Connects for Microsoft Outlook Subscription License 12 Months
Jive Software Jive Foundation Subscription License 12 Months
Jive Software Jive Mobile Module Subscription 12 Months
Juniper Pulse VPN 8.2R7 (part of Myremote access and RACHEL)
Landesk Landesk Agent
Mcafee Mcafee EPO agent and Virus Enterprise Antivirus
Microsoft Access 2010
Microsoft Expression Web 4
Microsoft HUP - Home use program
Microsoft Office 2016 (Word 2016, Excel 2016, Outlook 2016, PowerPoint 2016, Access 2016, etc)
Microsoft OneNote 2010
Microsoft PowerBI Desktop
Microsoft Project 2010
Microsoft Publisher 2010
Microsoft Visio 2010
Microsoft Visio compatibility pack
Microsoft Windows Movie Maker
PdfFill PDFill FREE PDF Tools
Polycom Polycom telepresence
The GIMP Team GIMP
Unify OpenScape Manager]