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Contract Agent FGIV - Job title: Information and Communication Officer - Western Balkans Region Team

08.09.2022 Expired

EEAS Headquarters job n° 276613



The European External Action Service (EEAS) supports the work of the High Representative in defining and implementing an effective and coherent EU foreign policy. The EEAS supports his tasks of conducting the EU's Common Foreign and Security Policy and chairing the Foreign Affairs Council. It also supports the High Representative in his capacity as Vice President of the Commission with regard to his responsibilities within the Commission in the external relations field including the coordination of other aspects of the EU's external action. The EEAS works in close cooperation with Member States, the Council and relevant services of the European Commission.

The EEAS Strategic Communications 2: Task Forces and Information Analysis Division1 provides strategic communication support in the implementation of EU foreign and security policy in related priority regions (Southern and Eastern Neighbourhood, the Western Balkans) by developing and implementing specific strategic communication actions focused on advancing EU policies, values, objectives and interests.

The Division also plays a leading role in addressing disinformation and foreign manipulative interference by implementing the Action Plan against disinformation (JOIN(2018) 36 final), European Democracy Action Plan (COM/2020/790 final) and relevant Council Conclusions, which outline and call for concrete actions to bolster EU capabilities to detect, analyse and expose disinformation and strengthen coordinated and joint responses between the Union and Member States.
The Division also conducts awareness raising campaigns about the harmful impact of disinformation and contributes to the development of effective policy responses in the EU and at the international level. It manages the EU's Rapid Alert System and works closely with other EU institutions and agencies to implement relevant policy initiatives tackling disinformation. The Division and its Task Forces contribute to effective and fact-based strategic communication and the strengthening of the overall media environment and civil society in the regions it covers.



The position of the information and communications officer - contract agent FGIV as per article 3b of the Conditions of Employment of Other Servants of the European Union (CEOS).



A highly motivated person for the Contract Agent FG IV position of information and communications officer to be based within the EEAS Strategic Communications and Information Analysis Division (SG.STRAT.2), Western Balkans Task Force. This Contract Agent will join the team and work to enhance overall EU communication efforts towards the Western Balkans region.

She/He will work in close coordination with the relevant policy divisions of the EEAS, the European Commission (DG NEAR), the EU Delegations, the Spokespersons Service and EU member state communications experts.

The Contract Agent will assist/contribute to:

  • Assistance to EU Delegations in the development of coherent and focused strategic communications action plans targeting priority audiences;
  • Coordination of campaigns and communications projects (including in local languages) on specific issues and priorities;
  • Drafting and coordination of implementation of communication action plans for specific countries, including advising on content;
  • Developing EU narratives to communicate the EU policies, values and interests in the Western Balkans region;
  • Ensuring that relevant pages on the EEAS website and the Intranet contain accurate and up to date information, including impact stories, and serve their purpose as a channel for strategic communication for EU audiences;
  • Promote closer cooperation and synergies between the EEAS and the EU institutions in their efforts towards effective EU strategic communications in the Western Balkans;
  • Assist in drafting internal briefings and other related tasks supporting the communication of the EU's policies and values in the Western Balkans region;
  • Support other functions of the Task Force and of the EEAS Strategic Communications Division.



The vacancy is to be filled in accordance with the conditions stipulated under the Conditions of Employment of Other Servants of the European Union (CEOS)2

The successful candidate will be offered a contract agent position (Function group IV) renewable contract for a maximum duration of 6 years (with a valid CAST exam).



Candidates for this contract agent II post should:

  • i) have passed a valid EPSO CAST in a valid FG for this post Or
  • ii) be registered in the EPSO Permanent CAST in a valid FG for this post
  • have a level of post secondary education attested by a diploma or a level of secondary education attested by a diploma giving access to post secondary education and appropriate professional experience of at least three years;
  • have the capacity to work in languages of CFSP and external relations necessary for the performance of their duties. Excellent knowledge of English (written and spoken) is essential.
  • be a national of one of the Member States of the European Union and enjoy full rights as a citizen.



Candidates should:

  • be fluent in English (both orally and in writing) and /or French,
  • have solid knowledge about the current political and cultural context in the Western Balkans and the EU's policies and positions on the region;
  • have experience in communications, public diplomacy (for instance strategic communication, media and information analysis, media relations, campaigning, content production, social media management, audio-visual content development);
  • have a good command of major social media platforms;
  • have capacity to work and communicate under time constraints in a multilingual international diplomatic environment;
  • have strong drafting and analytical skills combined with sound judgement rapid grasp of problems and capacity to identify issues and solutions;
  • have knowledge of external relations, internal policies and functioning of the Union;
  • have excellent communication skills and the ability to establish and maintain a network of contacts both within and outside the EEAS;
  • have strong service attitude and be a flexible team player.


  • knowledge of one of the Western Balkans languages, Albanian in particular, would be a strong asset;
  • experience of working in a team in multi-disciplinary and multi-cultural environment;
  • experience in working with or within other EU institutions;
  • experience of working on high impact communication;

would be considered as strong assets.



The signature of the contract will be subject to prior favourable opinion of the Medical Service.

The successful candidate might be required to undergo security vetting if she or he does not hold already a Personal Security Clearance to an appropriate level, in accordance with relevant security provisions.



The EEAS is committed to an equal opportunities policy for all its employees and applicants for employment. As an employer, the EEAS is committed to promoting gender equality and to preventing discrimination on any grounds. It actively welcomes application s from all qualified candidates from diverse backgrounds and from the broadest possible geographical basis amongst the EU Member States. We aim at a service which is truly representative of society, where each staff member feels respected, is able to give their best and can develop their full potential.

Candidates with disabilities are invited to contact in order to accommodate any special needs and provide assistance to ensure the possibility to pass the selection procedu re in equality of opportunities with other candidates. If a candidate with a disability is selected for a vacant post, the EEAS is committed to providing reasonable accommodation in accordance with Art 1d.4 of the Staff Regulations.


Application and selection procedure3

Please send your CV and cover letter (with your EPSO CAST number) to

Deadline for sending application: 22/09/2022 at 12.00 (CET).

Candidates shall draft their CV following the European CV form which can be found at the following internet address:

Late applications will not be accepted.

The selection panel will make a pre selection on the basis of the qualifications and professional experience described in the CV and motivational letter, and will produce a shortlist of eligible candidates who best meet the selection criteria for the post. Please note that only s hortlisted candidates will be informed about the outcome of the pre selection phase.

The candidates who have been preselected will be invited for an interview by a selection panel. The panel will recommend a shortlist of candidates for a final decision by the Authority Empowered to Conclude Contracts of Employment. The Authority may decide to interview the candidates on the final shortlist befo re taking this decision.

It is recalled, that if the interest of the service so requires, the selection procedures can be terminated at any stage in the interest of the service

Place of employment: EEAS Headquarters, Brussels, Belgium

Post available: 01 September 2022



2. Staff Regulations of Officials (SR) and the Conditions of Employment of Other Servants of the European Union (CEOS). For reference, see 

3. 3 Your personal data will be processed in accordance with Regulation (EU) 2018/1725, as implemented by ADMIN(2019)8 Decision of the High Representative of the Union for Foreign Affairs and Security Policy. The privacy statement is available on the Europa website: ( and on the EEAS Intranet: (