Brief Description:

The project aims to improve public digital service development in Armenia by improving e-governance management capacity, policy making, policy implementation and developing digital identification services (eID services) for public service delivery.

Moreover, the digital identification services will be integrated into the e-governance infrastructure and an awareness-raising plan will be created to increase e-identity take-up and usage.

Finally, within the project the Estonian e-Governance Academy Foundation (EGA) experts will assess the interoperability framework of Armenia and provide recommendations for e-services’ development and integration.

Actions in Brief:

During the project, EGA experts will

• analyse the policy development and implementation of public service delivery and draft an implementation plan;
• review the legal framework and make recommendations for improvements;
• conduct workshops and training programmes for the staff of relevant governmental agencies,
• create an awareness-raising strategy and monitor citizen feedback;
• analyse the available e-ID services and their usage in public and private services offering processes
• identify potential legislation, technical, procedural, organisational and financial barriers of e-ID services;
• develop a financial model of an e-ID service;
• develop a communication plan (based on public awareness survey, current situation analysis and best practices);
• assess the interoperability framework;
• develop uniform standards for public service provision;
• assess all existing registries, digital databases, key information systems and responsible organisations, their level of digitalisation and develop a national service delivery modernisation road map, as well as recommendations concerning business processes and procedures for at least 35 key digital services;
• optimise the front office and back office workshare.

Duration:                                 02/2020 - 08/2021

Total Project Budget:              €499 599

EU Contribution:                     €499 599

Location:                                 Armenia

Implementing Partner:            Estonian e-Governance Academy Foundation (EGA)